Frustrated

Ok, I don't like to do angry posts, but this is what has eaten up a huge amount of time lately.

A few weeks ago, the screen on my laptop started acting funky. When I turned on my computer, the screen wouldn't always come on.

I backed up EVERYTHING (including all the new pictures I had been organizing) and started contacting Dell. Eventually, about a week and 1/2 later (and several LONG conversations later), a tech guy came to replace my screen. He looked at my laptop and said, "you know, there are several things that are wrong with your laptop that need to be replaced." Like the keyboard. And the mousepad. And the frame around the screen that's broken.

I contacted Dell again. I had to talk to 2 different people to get them convinced that I really needed the parts. This was over 2 weeks ago. They ordered the parts. They then lost the parts. Finally, last week, they reordered the parts and the tech guy was supposed to come and to the repairs. This was Friday.

He called and said he would be here Friday at 9:30. He never showed. At all. No phone calls, nothing. I started calling at about 1:00 Friday afternoon and basically was told that they were trying to find him, but that he wasn't answering his phone. Nothing Saturday. Yesterday I called again, and they said they'd check. They then said that he had tried to call me that day. No dice---I was home all day, working on stuff at home.

The tech guy called this morning at 9:15 and said he would be at my house in about 45 minutes. As of right now (it's around 4:00) I have yet to see him or hear from him again. I've called and talked to numerous people at Dell and at the service provider. They have now reordered the parts (for a 3rd time) and are supposed to have a different tech guy call me tomorrow.

AAARRGH! Is there a good reason why this is so difficult?